Shipping - Alt Plein Air | Outdoor equipment - Clothing - Rental
ÉVENEMENT LE 18 NOVEMBRE 2021 4 PM À 7 PM- DÉGUSTATION DE METS LYOPHILISÉ HAPPY YAK - VISITEZ NOTRE FACEBOOK
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Shipping

We offer a fast and secure delivery service anywhere in Canada. Our packages are sent with reused local trade boxes to give them a second life.

We always provide a shipping number so that you can track your purchase at any time.

In-store and drive-by pickup policy

We offer free in-store or drive-up pickup. When billing, you must select the collect in store tab. When your order is ready to be picked up, we will notify you by email. Please note that two photo ID cards will be required when picking up an order in store.

For car orders, please park in front of the store and call us at 819.485.0388 during opening hours. It will be our pleasure to come and take your order to you.

Important information

In the context of the COVID-19 pandemic, certain adjustments to our services have been made to ensure the safety of our customers and employees.

We make sure to offer you safe delivery.
Due to high demand and delays from some carriers, you can expect longer than normal delivery times. We apologize for the inconvenience caused by this wait.
For any questions regarding an order follow-up, please write to [email protected]
Our customer service is available Monday to Saturday from 10 a.m. to 4 p.m.

Thank you for your understanding.

Shipping costs

Order online and receive your purchases quickly, at home or at work.

Our delivery rates are straightforward. They apply to every order, regardless of the number of items or your address in Canada. You will be able to choose the desired service when paying for your purchases.

Please note that we cannot deliver to a PO Box or overseas.

Delivery delay

Your order will be processed within 48 working hours of the transaction, Unless it is a deferred item. In this case, a “deferred delivery” mention must be entered before adding the item to your cart, but in this case you will be notified by email, and if we have the item in stock or when we receive your items, they will be delivered in 2 to 12 working days, depending on your address and the service chosen.

Oversized Items

However, be aware that surcharges are added to the shipping costs for the following items:

Additional fees are $ 10 to $ 35 for:
Tables, camping beds, tent, sleeping bag, outdoor furniture, pots, large size electric and non-electric coolers, car rack, paddle board and other items we deem necessary.